Frequently asked questions

YES!! Of course, we stand behind each ticket and will eat our socks if anything was to go wrong :P

Each theater/venue has their own ADA accomidations, please make a note when placing your order or e-mail (mailto:info@team613.com?subject=Accesability request)us prior to placing your order so we can confirm accessability and best option available!

OHH No, we truly hope that doesn't happen, BUT if it does, we got you covered. Please e-mail (mailto:info@team613.com?subject=Tickets are Lost &/or Forgotten)with your Order # (undefined)and we will do all we can to assist. We will get you to the show, rain or shine!

Yes! They are your tickets, if they were not yet mailed you can e-mail (mailto:info@team613.com?subject=Transfering tickets to someone else)requesting a change of address IF tickets were already mailed and you need help finding them a new home, please e-mail,(mailto:info@team613.com?subject=Tickets need a new home, HELP) WhatApp text (https://wa.me/message/DDEKS5BMCUIWL1)(718-236-7544) or post in our FB group (http://www.facebook.com/groups/GroupRateTicketsforTheaterandFamilyFun/)to see if anyone else will be interested. We will do all we can to help! **ALL sales are final, BUT we will HELP as best we can. *** BUYING and RESELLING our tickets at a markup is absolutly NOT allowed and anyone attempting will be banned.

Many times we only know the section and not exact seats, we get the lowest price possible and eliminate extra Fees. Hope that wins us some browny points and you will not hold not choosing exact seats against us. We appreciate your understanding!

Seats are assigned in order of payment received, when seats are assigned your order will be updated. Famelies sit together, if we are not able to accomidate your request we will be in touch to discuss and find the BEST solution.